Support Page.

Easily upload files with Gigasize:

 Click "Select File" and select the file from your computer that you want to share with me.
 Check the "Agree to Terms and Service agreement" in order to be able to send the file. You should not send any files that infringe on any copyrights.
 Submit the file and it will be uploaded to my account automatically.
  Call or email me and let me know you sent me a file. My email address is or you can call me 347-92-RALPH (347-927-2574)

Frequently asked questions:

Click on the question to expand the answer. If your question is not listed here or if you have any questions, feel free to contact me through my online contact formand I will respond as soon as possible. Thank you for using my website.

  • How do I upload file to your via FTP?Open or Close

    Go to and download the free Filezilla FTP client and install the software on your computer. If you already have some other FTP client, go ahead and use that one. I'm only recommending Filezilla because it's FREE and that's always a good thing.

    Here are the log in details for the FTP Server which you will enter into the Filezilla software site manager:
    Filezilla Site Manager
    Username: artwork-uploads
    Password: password

    Enter this information into your FTP software and go ahead and upload your print ready files. Please email me at and let me know that you put some files up.

    Once you use the credentials I have supplied here to set up the FTP software you are ready to use the Filezilla to upload you print ready files to the server. It's pretty straight forward and easy to use.

    But don't worry, if you need more assistance in learning how to us the Filezilla, you can find a detailed Wiki at that you will find very useful.

  • How do I make my files print ready?Open or Close

    Making a file "print ready" is easy, once you get the hang of it. Simply stick to the following rules and you should be fine:

    Using the correct settings from the beginning is critical. You should bear in mind that it is much easier to downsize an image for the web (72 PPI) than it is to "upsize" an image to say 300 PPI. As a matter of fact it's downright almost impossible. So at inception, make sure to start with an adequate resolution setting to begin with and you will save yourself the potential for a huge headache later.

    In order to make your artwork print ready, it is also critical to understand the concept of bleeding your artwork. Basically, if the printing company is going to provide you with a finished size of lets say 8" x 10" with the color/artwork extending all the way to the end of the page, what he/she is going to need is for you to "extend" the artwork past the size of the "finished" piece by .125" in order to give the printer some slack to trim off. The printer will actually print 8.125" x 10.125" with a white margin around (not what your want) and trim off the excess (what you want) in order to give you that clean printed all the way to the edge look. You will need to add the extra bit of size (.125") to the document / artwork and keep your text at least 1/4" or more from the edge (I usually go a bit more to be safe) in order to avoid any important text getting cut off during the trimming process.

    There is nothing wrong with creativity with fonts, as long as you don't use too many of them in one place they are a nice way of providing some emphasis or contrast in your artwork. However, it is prudent to remember that your printer is not going to have every font installed on his computer.

    When processing and image for print, especially with EPS or AI files, if the printer does not have the the fonts installed on his/her computer, there can be some font substitution which can cause some havoc with your designs.

    You have the option of providing the fonts along with your artwork or outline the fonts and save as a copy to submit for production.

    1. Select All
    2. Type | Create Outlines

    Keep in mind, once you outline the fonts, the text will no longer be editable, so it is highly recommended that you save as a copy in order to keep an "editable" copy of your artwork on your computer in case there are future revisions.

    Create your printable document(s) in the CMYK colorspace. I don't have enough space here to adequately explain the differences between RGB colorspace and the CMYK colorspace but I do want to warn you about one particularly nasty by-product of switching between the two color spaces: The Color Shift.

    In order to avoid the possibility of the colors shifting as much as possible (this is not entirely unavoidable without some pretty sophisticated tools) make sure to set your color space to CMYK before you start to add colors and / or images to your artwork, because once you convert from RGB or submit it for printing in the RGB color space some of your blues might shift and print as purple, yellows might print as orange etc. I can cause a lot of problems. For a more detailed explanation of CMYK and RGB try this Wikipedia page.

  • What are your accepted file formats?Open or Close

    JPG | TIFF | BMP
    A minimum of 300 ppi (pixels per inch) is required in order to ensure that your image will be reproduced at an acceptably high standard of quality. If your print file was created in RGB you should convert it to CMYK. Although it can be submitted in the RGB format, once it is brought into the production environment, it will converted to CMYK.

    AI | EPS | PDF
    Create all artwork in CMYK format. Outline the fonts if there is absolutely no edits necessary to the art. If you may require that I edit the artwork, you can leave the text editable and make sure to include the fonts. All images should be "embedded" and not linked. Make sure that bitmap images are set to high resolution.

    Create all artwork in CMYK format. Do not flatten the artwork, leave all of the layers intact. Don't forget to include the fonts if there are going to be any edits to the artwork before production, otherwise font substitution will occur.

  • Can you design signs or banners?Open or Close

    Yes. Banners and signs come in many different forms and many different sizes. Let me know what type of banner or sign you are looking for and I will give you a quote right a way. Here are some samples:

    You are welcome to use my contact form to ask any questions that you might have regarding signs or banners.

  • What is Search Engine Optimization?Open or Close

    SEO or Search Engine Optimization is the process of considering the behavior of popular search engines,  what people search for, the actual search terms or keywords typed into search engines and which search engines are preferred by their targeted audience.

    SEO is done by "optimizing" images, text, headers, keywords, videos and much more to attempt to gain a better natural search engine position.

    For detailed information you might want to visit the Wikidpedia page for this subject:

  • What does a "Webmaster" do?Open or Close

    The role of a Webmaster is defined by Wikipedia as thus:

    “The webmaster (feminine: webmistress), also called the system administrator, the author, or the website administrator, is the person responsible for designing, developing, marketing, or maintaining a website.”

    This is a good, but fairly general description of the role. The actual role will have infinite combinations of tasks depending on the type of websites(s) a Webmaster looks after, or the size and type of the business.

    A Webmaster for your own small personal website, and describe the roles you take on:

    Design – You will either design the site, either from scratch, or from a template to your requirements

    Develop – Create the web pages in either static HTML/XHTML or active pages such as ASP/ASP.NET/PHP etc., using either hand coding techniques, or a visual tool such as Dreamweaver.

    Market – Get people to visit your site, perhaps by putting a link to your site in a discussion forums signature, submitting the site to a search engine.

    Maintain – Updating the content when required, checking your bandwidth usage, checking the server logs and 404 errors.

    Looking after your own site is great – its straightforward, you’ve only yourself to answer to, and there is no stress. But now lets compare these tasks to those tasks that a Webmaster of a large website has to perform:

    Design – this will normally be done by a specialist designer, or design agency. You will be required to input to your vast knowledge and experience into ensuring that the design is easy to implement, will work across the required browsers, is Accessible, easily maintainable, is Search Engine friendly etc. You will also work with the Sales and Marketing team to make sure it reflects the branding and aspirations of the company, etc.

    Develop – the development of a large website is normally done by a programmer or a team of programmers skilled in .net/PHP/JSP etc. They will be given a brief from which they will normally create a software flowchart to show how the page will work. When this is agreed, the design team will come up with the design of the pages, and probably the HTML templates. The developer will the design and create the code. After this, the functionality will be fully tested in a test area by the various sponsors, and when all okay, will be put live onto the web servers.

    Market – the marketing of the website will come under the remit of the Marketing team who will ensure that it reflects the companies current activities in the marketplace. They will also have a a specialist in SEO who will make changes to the website so that it helps it maintain a high position in the Search Engine Rankings. There will also be a wealth of offline and online marketing activity to promote the website, by emails, viral activity, tv advertising, print advertising as well as online banners and Pay Per Click activity.

    Maintain – the IT team will normally look after the hardware aspects of the web and database servers, and connectivity. There will also be a security team who maintain the firewalls, ensure the security of the website and data, and monitor and react to security breaches. There will then be a technician who examines the various server and error logs for missing pages and images, errors on the website, etc.

I am here to help.

If you do not see the answer to your question here, please feel free to contact me and I will do my best to answer your question.

Contact me »